Written by support. Posted in Help
Link clicks can be tracked for all email messages. Email opens can be tracked for HTML emails and for plain text emails if the recipient clicks a link in the email no matter which email client the recipient uses.
Tracking of email prints and forwards doesn’t work in all email clients but we are working at the improvements.
| Desktop Email Client/Web Mail Client |
Print Tracking |
Forward Tracking |
| Outlook 2003 |
+ |
— |
| Outlook 2010 |
— |
— |
| Outlook 2007 |
— |
— |
| Outlook Express |
+ |
— |
| Windows Mail |
+ |
— |
| Mozilla Thunderbird |
+ |
+ |
| AOL Web |
+ |
— |
| Yahoo!Mail |
+ |
— |
| Gmail |
+ |
+ |
| MSN/Live/Hotmail |
+ |
+ |
| GMX.com |
+ |
+ |
Written by support. Posted in Help
G-Lock Analytics is integrated with our email sending software EasyMail7. In combination with EasyMail7 G-Lock Email Analytics uses the encrypted recipient’s email address in the tracking links to enhance Inbox delivery because modern anti-spam filters may block email messages with links containing an email address.
Written by support. Posted in Help
This tutorial assumes that you already have an account with G-Lock Analytics. If you don’t have an account yet, you can signup here.
Follow the steps below to start using G-Lock Analytics:
Written by support. Posted in Help
No, the recipients won’t know that you are tracking their actions upon the email. G-Lock Analytics uses tracking techniques which are totally invisible to the recipient.
Written by support. Posted in Help
You can use G-Lock Analytics with any email sending software where you can access the message source because you need to add the tracking code to the message source.
Written by support. Posted in Help
To see the email addresses of the recipients who opened the email and clicked links in the email, you must merge the field that stores the email addresses in your email program into the open tracking code and into each tracking link.
Written by support. Posted in Help
Watch this video to see how you can get instant email tracking reports with G-Lock Analytics:
Written by support. Posted in Help
Sometimes the email open can be recorded only if the recipient clicks a link in the email. If the recipient did not click any link in the email, G-Lock Analytics does not record the open. In the result you get the same number of unique opens and unique clicks. This happens in the following situations:
Written by support. Posted in Help
Many email clients and web mail services don’t display images by default. If you have a Gmail account, sometimes you probably see this message when you open the email:
Written by support. Posted in Help
If you don’t know how to upload the redirect script to your web site, send us an email at support@glocksoft.com and include: